Alpha Appliances Limited（hereafter referred to as the "Company") guarantees that its products will conform to mechanical and performance standards within the stated warranty period (From the date of purchase) and provides free maintenance service. The terms and conditions are as follows:
1. During the valid warranty period, if any mechanical part is damaged or malfunctions and the Company's technician confirms that such damage or malfunction occurred under normal use and service, the Company will provide free repair and replacement of parts. Any replaced parts shall become the property of the Company.
2. Warranty Period
| Products | Warranty Period | Compressor |
| Window-type air conditioner | 3 years | 5 years |
| Split-type air conditioner | 1 year | 3 years |
| Refrigerator | 1 year | 5 years |
| Washing machine / Dryer | 2 years | Not applicable |
Note：Commercial and Project are not covered by the above warranty periods.
a. Window-type air conditioner compressor has a 5-year warranty period. If the compressor is damaged and needs replacement in the 4th and 5th year, the compressor is free of charge; however, inspection, labor, repair, refrigerant recharging, transportation will be charged.
b. Split-type air conditioner compressor has a 3-year warranty. If the compressor is damaged and needs replacement in the 2nd and 3rd year, the compressor is free of charge; however, inspection, labor, repair, refrigerant recharging, transportation and other parts will be charged.
c. Refrigerator compressor has a 5-year warranty. If the compressor is damaged and needs replacement in the 4th to 5th year, the compressor is free charge; however, inspection, labor, repair, refrigerant recharging, transportation and other parts will be charged.
3. Free warranty services do not include the following :
a. Product modified or repaired by unauthorized person, or damage caused by operating error, negligence, accident, natural disaster, or improper installation.
b. Unauthorized alteration or deletion of the product model, serial number, or contents of the warranty certificate.
c. Failure to present the original warranty certificate and the merchant's purchase invoice.
d. Second-hand products purchased by transfer; the user must re-register the warranty period.
4. Special Areas Service Terms
a. For customers in outlying islands, restricted areas, or place not accessible by public transportation who require on-site service, longer arrangements are required, and the outlying island additional transportation fee stipulated by the Company will be charged. If the product needs to be returned to the factory for repair, or the product is on vessel, the user is responsible for delivering the product to the Company's service center or to a location accessible by urban transportation, and collecting it at the same location after repair. The customer must pay the shipping fee.
b. If the service location has no lift and the product needs to be return to the factory for inspection or repair, the Company will charge a transportation fee.
5. The following items do not covered by the warranty scope :
a. Washing and cleansing of the base, evaporator and condenser, supply and installation of drip tray or drainpipe of the air conditioner.
b. Product was corroded by external corrosive substance of liquid.
c. Any accessory or external equipment for the air conditioner (e.g. wireless remote control, air filter, cleansing of drip tray and drainpipe, plumbing and drainage serving).
d. Clean and draining clearing work.
e. Dismantle and reinstallation of fitting or decoration such as air ducts, false ceiling, partitions, glass and wallpaper.
f. Faults and damage which is caused by external connection with other equipment
g. Drain pipe blockage, rust removal and stain cleaning of the outdoor unit.
h. Working under dangerous conditions.
i. Faults and damage to the circuit board or other equipment which is caused by improper wire-connection.
j. Use of copper pipes with improper diameter or thickness, and/or the installation out of the specification for the length of pipe, amount of Freon or damage by exterior condition.
6. In case of the installation of product is installed in the location where it is inconvenient to access for repair, user has to clear the site in advance to facilitate inspection by technician. The Company has no responsibility to restore all decorations after serving.
7. The customer must provide a safe working environment and sufficient repair space. If outdoor overhead work is required, the additional costs of required installation of scaffolding platform, rental of gondolas, labor and insurance, work platforms and long ladders shall be borne by the customer.
8. The Company will not be liable for any directly or indirectly loss caused from product damage.
9. The terms and conditions of this warranty certificate are subject to revision without prior notice.
10. In case there is any inconsistency or conflict between English and Chinese versions of the warranty terms, the Chinese version shall prevail.
11. In case of any dispute, the Company reserves the right of final interpretation and decision on all terms and conditions.
